House Rules

Dear Guests,

We are pleased that you have booked our holiday apartment. To ensure that all guests can enjoy a relaxing and pleasant stay in our holiday apartment, we kindly ask you to read and follow these house rules carefully.

Our holiday apartment was newly renovated in 2022 and has been furnished with great care to make you feel at home. If there is anything you are missing in the apartment or if you need any assistance, please do not hesitate to contact us. This allows us to resolve any issues quickly.

Please treat all furnishings and inventory with care. In addition to the cost of accommodation, the rental price includes bed linen, towels, tea towels, washing-up and cleaning products, as well as bin bags.

By booking the holiday apartment, you agree to the following house rules. If you have any questions, we will of course be happy to help.

Thank you very much.

Arrival and Departure

The holiday apartment is available from 3:00 pm on the day of arrival. On the day of departure, the apartment must be vacated by 11:00 am and left swept and tidy. All used crockery must be cleaned and returned to the cupboards. Please strip the beds and leave the bed linen in a pile in front of the bed. Before departure, please place all used towels together in a pile on the floor.

Bathroom

Whenever possible, please leave the window and the bathroom door open for ventilation. Hygiene products, rubbish, food waste, harmful liquids, fats or similar items must not be disposed of in the shower or toilet.

Damage

Nobody intentionally damages anything in the holiday apartment, but accidents can happen and items may break or become damaged. If this happens, please inform us immediately so that we do not only notice the damage during the final cleaning after your departure. Guests are liable for damage up to the cost of replacement.

Bed Linen

We provide bed linen for the duration of your stay. The beds will be made when you arrive. Please strip the beds on the day of departure and leave the bed linen in a pile.

Payment

Payment for your booking must be made before the keys are handed over.

Electrical Appliances

The holiday apartment is equipped with various electrical appliances, including a television, radio, fridge and other appliances. They are all new, so we ask you to handle them with care. After use, appliances must be thoroughly cleaned and returned to their original location.

There is a coffee machine called Tassimo in the kitchen. If you are unfamiliar with how to use it, please follow the instructions below, as we occasionally receive questions about its operation.

1. Decide what you would like to drink: XXL coffee, latte macchiato, hot chocolate or tea. Depending on the drink you choose, please check beforehand whether you need one or two T DISCs. Suitable cups and glasses are provided. Once you have made your choice, proceed as follows:

2. Check that the Tassimo is plugged into the socket. After all: no electricity, no coffee 🙂

3. Switch on the machine using the black switch at the front. A yellow light will now come on.

WELL DONE!

4. Next, insert the first T DISC (if two are required) into the holder provided. This is located at the top front of the machine. Lift it up to open it. Place the T DISC correctly into the opening and close the lid.

5. The green light is on: PERFECT! You are ready to go.

Press the button with the green light and wait until the drink has finished dispensing. When the coffee is almost ready, the machine will make steaming noises and the green button will start flashing. For a short time, you can press and hold this button to add more water. Alternatively, simply enjoy your drink as it is. DONE!

Electrical appliances must be thoroughly cleaned after use and returned to their original location. Please report any faulty appliances.

Final Cleaning

Unless otherwise agreed, the cost of final cleaning is covered by the flat-rate cleaning fee. This fee is based on a normal level of cleaning. When you leave, the apartment must be swept and tidy, all crockery must be washed and put away, rubbish must be separated and the beds must be stripped. If the apartment is excessively dirty upon departure, additional cleaning costs will be charged.

Windows

Please open the windows daily to air the apartment, switching off the heating beforehand. Before leaving the apartment, please close all windows and doors, switch off electrical appliances and unplug them, and switch off the lights.

Barbecue

Barbecuing is permitted at the holiday apartment. An electric barbecue is provided for your use. Guests are responsible for cleaning the barbecue after use.

Liability

The landlord accepts no liability for guests' valuables.

Towels

We provide towels for the duration of your stay. Before departure, please place used towels in the laundry basket provided.

Right of Access

Under certain circumstances, it may be necessary for the landlord to enter the holiday apartment without the guest's prior knowledge, for example in the event of a fire or other unforeseen circumstances requiring immediate action.

Internet / Wi-Fi

Free Wi-Fi internet access is available. The login details can be found in the holiday apartment.

Information for Families with Children

It is always lovely to see children enjoying themselves and having fun. We have provided a selection of toys for your children to use during their stay. After use, please make sure that all items are complete and returned to their original place so that future guests can enjoy them too.

Jumping on the beds is strictly prohibited. The beds are not designed for this purpose and may break or cause injury.

A first-aid kit is available for minor injuries. If you use anything from it, please let us know or leave us a note so that we can replace the items.

Please strip the beds on the day of departure and leave the bed linen in front of the bed. Used towels should be placed in the laundry basket provided in the bathroom.

Kitchen

Please treat the kitchen fittings and electrical appliances with care. Operating instructions can be found in the cupboard beneath the fridge.

Only return crockery to the cupboards when it is clean. The same applies to cutlery, pots, pans and appliances you have used.

Do not put rubbish, food waste, harmful liquids, fats or similar substances down the sink, as these may cause unpleasant blockages. Food waste should be disposed of in the organic waste bin.

Travel Cot / High Chair

On request, we can provide a travel cot including bed linen and/or a high chair. Simply let us know what you require when making your booking.

Termination of the Rental Agreement

In the event of repeated breaches of the rental conditions, the landlord may terminate the rental agreement unilaterally and the guest must leave the holiday apartment immediately. In this case, there is no entitlement to a refund of the rental price.

Lighting

When leaving the holiday apartment, please make sure that all lights and electrical appliances are switched off.

There are several outdoor lights near paths and doors to make it easier to find your way. Please switch these off after use. Failure to do so may result in additional costs, which unfortunately will have to be charged to you afterwards.

Waste Disposal

If you use lots of coffee T DISCs, you will also produce rubbish! No problem – different colour-coded waste bins are provided.

Waste must be separated in our holiday apartment. At the end of your stay, please remove all bin bags, clean the bins and leave the sealed bags outside by the door.

You may also leave bottles and jars there or take them to the nearby glass recycling container.

Additional Costs

Unless otherwise agreed, water, electricity, heating and waste disposal are included in the rental price as a flat rate. These costs are calculated on the basis of normal consumption. If consumption is significantly higher than average, the landlord reserves the right to charge the additional costs.

Parking

Parking is available directly next to the property, outside the fenced area. The parking space is signposted.

When parking, please drive right up to the gate. Otherwise, your vehicle may obstruct the footpath or cycle path, which could lead to accidents.

If a parking space is made available to the guest, this does not constitute a safekeeping agreement. The landlord accepts no liability for the loss of or damage to vehicles parked or manoeuvred on the property, or their contents, except in cases of intent or gross negligence.

Price Reduction

There is no entitlement to a reduction in price in the event of a temporary failure of furnishings or equipment, disruption to public utilities or force majeure.

Any defects in the holiday apartment must be reported to the landlord immediately. The guest must allow the landlord a reasonable period of time to rectify the defect. Complaints made at a later date will not be accepted and cannot be taken into account.

Smoking

Smoking is strictly prohibited in our holiday apartment. This is a non-smoking apartment, and the use of e-cigarettes is also prohibited.

Damage such as burn marks or holes in furniture, flooring, bed linen, tablecloths or other items will be charged at replacement cost.

An ashtray is provided on the terrace in the designated smoking area. At the end of your stay, please empty and clean the ashtray and return it to its original place.

Cleaning

Cleaning equipment, including a vacuum cleaner, mop and bin bags, is available in the holiday apartment and may of course be used free of charge during your stay. After use, please clean the equipment and return it to the cupboard.

If an accident occurs, such as excessive dirt or liquids being spilt on the floor or work surfaces, please clean it up immediately.

Please remember to leave the holiday apartment swept and tidy when you depart and only return clean crockery to the cupboards.

Quiet Hours

Out of consideration for our neighbours, please observe the local quiet hours, including lunchtime, night-time and Sunday quiet periods.

Within the holiday apartment itself, please also keep noise to a minimum between 10:00 pm and 7:00 am.

Keys

Please keep the keys with you and do not give them to anyone else. Any loss of keys must be reported immediately. The guest is liable for the cost of replacement.

Shoes

Outdoor shoes must not be worn anywhere inside the holiday apartment.

Duty of Care

We ask our guests to treat the apartment with care and to ensure that fellow travellers and family members also comply with the rental conditions.

The main entrance door should always be kept closed and must be locked with the key when leaving the property.

All windows must also be closed when leaving the apartment to prevent possible damage caused by severe weather or burglary.

Please use water and electricity responsibly.

Telephone

There is no telephone in the apartment.

Terrace

The sun terrace also serves as the entrance, exit and courtyard area and provides access to the holiday apartment. A sign at the entrance will draw your attention to this.

Various seating options are available for you to relax. The corresponding seat cushions are stored in the garden storage box on the terrace.

Please protect the cushions from rain and bad weather. The same applies to the pallet lounge furniture.

Holidays with Dogs

Dogs are generally welcome. As we do not require a deposit, please bring a copy of your dog's liability insurance so that it can be checked in the event of any damage.

Dog waste must be removed immediately and disposed of directly in the black general waste bin.

For hygiene reasons, pets are not permitted to sleep in the beds.

Early Departure

No refund will be given in the event of early departure.

Washing Machine

For longer stays, a top-loading washing machine is available in the bathroom. After use, please open the lid to allow the machine to dry, leave it open and unplug the machine. Thank you.

Cleaning During Your Stay

If you would like additional cleaning during your stay, we will be happy to arrange this for you. The service will be charged according to the amount of work required, based on our final-cleaning rate per hour.

For stays of several weeks, weekly cleaning is scheduled.

Check-out: By 11:00 am

We hope you have thoroughly enjoyed your stay! We will take care of the final cleaning, but we kindly ask for your assistance. Please help us ensure that future guests can also feel completely at home in the accommodation. Thank you very much!

Please place the key and the chip in the letterbox.

Last updated: November 2022